working for the aa call centre
Thank you for your review. We take accusations of bullying extremely seriously and what you describe goes against our values. You also master the art of multi-tasking while working here. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. If you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on: 0800 028 8997 . You want your reps to work together to develop better contact strategies, and help each other out when results aren’t as expected. not a fulltime all day shift, management was not helpful . I've been working at The AA for over 1 year and a half at this point and it's been, eh. Supervisors surfing the web, playing games on their cell phones at their desk, avoidant to greet employees, do not lead by example. Thank you for your time at the AA and for leaving us a review. Good place to develop skills, ideas are listened to and there is a passion for the AA and what it stands for in the business. It becomes like whack-a-mole. Great job, great teams, if you get right manager you'll not have a problem. Lines open 24/7 . Work goes fast as you are busy all the time, Call Center Customer Service Representative, Terrible place to work and terrible company, Call Center Representative/Customer Service, Customer Service-Auto Claims- Call Center. It's great to hear that you enjoyed your time with us. How do you feel about the future of The AA? Things done in training are not reallity on the floor. 53 reviews from AAA employees about working as a Call Center Representative at AAA. If an agent starts at 5 a.m., then their lunch will be at 10 a.m., because you'll need that early person to cover a lunch before they leave for the day at 2 p.m. If your peak call times are lunch hours, between noon and two, then you need to schedule lunches around peak calling times. Management in Call Receiving, micro managers, don't care about the employees, just want reports to show good numbers. Management in Call Receiving will cause you to quit. Call centres are often away from public view, thus seemingly removing one of the benefits of a staff uniform – as part of a visible brand identity. It’s a money hungry corporate and even as non member you can find something better. AA Centre. I had such high hopes for AAA as they've been around such a long time but "totally" unorganized. Great to hear that you enjoyed working with the AA. We’ve compiled 30 of the best contact center life-hacks from these Reddit threads, to help you become more successful in this field of work—and avoid sitting in a straitjacket: The 30 Best Tips and Tricks for Working in a Call Center 1. Good Skills to Have to Work at a Call Center. What questions did they ask during your interview at The AA? As for the job itself, it's typical inbound call centre work. What is a typical day like for you at AAA? Thank you for taking the time to leave us such a detailed and considered review. Progression is if your face fits. i enjoyed working in retention for the AA, your always part of a team so make friends and have fun. Kind of a dead end job. How did you feel about telling people you worked at The AA? So, I’ve produced this comprehensive guide, which contains an example call centre CV You have to remember that this is a call centre so can be very busy at times, and being able to work under pressure is a must, along with the ability to talk to people from all walks of life. After that,, supervision was lazy and management didn't follow attendance policy. You begin with pay time but can easily go to fin time. af67b370-c2bd-443f-91b6-85159ce9b1f4. We hope you continue to have a great career with us at the AA. AA Centre Network 37 Centres nationwide At your local AA Centre you can join the AA, arrange car, home and contents, life, health or travel insurance, renew your vehicle registration, get your driver licence, pick up travel guides, free maps and much more. Great place to work , lovely people , enjoyed all the time I was there . My time at the AA i have seen some good call handlers either leave or get sacked. This was the first job I've ever gotten and I worked PT. What is the pay period start and cut off…. Best experience on how to settle, be complacent, and be pure lazy. You work on individual functions and get "up-skilled" and trained on others, adding these skills to your repertoire to take these calls too. The AA is the fourth emergency service. Do not apply! It is not about vehicles or goods in transit. Thank you for your review. You work hard here folks! It is about helping people .. Having spent over 20 years delivering goods on HGVs for very little self satisfaction these days. Even if individual leads, customers, or issues are assigned to specific agents, teamwork is crucial in any contact centre. Call Center Supervisor salaries at American Automobile Association (AAA) can range from $33,627 - $58,554. Each time, you’re left scouring the internet for the meaning of different set of letters. Home working in the virtual call centre is one of the range of flexible working options offered by the AA. We are listening and will look into this. But all figures and can go ain't you all tho there is not much u can do when you have been sent to a job knowing you can't fix it. Membership Services, IDP Application & AAShop. Frequent employee confrontations with each other and threats. We need to be here for our members and customers whenever they need us. I felt my supervisor was a bite fake but other co workers were nice. Thank you for leaving us a review. You can: call 0800 500 222 or *222 from your mobile use our mobile app or request help online; Lost cards. Hard work strange shift patterns not the same job any more great new kit to use latest technologies good trainers and knowledge tobe learnt jobs ok if your single or divorced. Promoted from within, so they do not have education nor experience on how to lead or manage a team of people. I enjoyed working for AAA. Top Call Center Acronyms You Need to Know. They weren't flexible with what shifts you worked, you either get morning shift (which is never available), and evening shift. In this industry, it a fast-paced environment where you have not chance of making friends or even talk to one another everything is schedule and time by the second. Contact number of AA Customer Service, with opening times and when to call the helpline to avoid peak times. This is great to hear, we're very proud of our training programme. YES NO. I have work for the AA for the last 5 years. State Farm Mutual Automobile Insurance Company. This is time used where if you’ve had a complicated call and need to leave notes on the account, however they’d rather you force the customer to stay on the line while you leave notes so their SLA’s look better. Contact centre workers: may work full or part-time hours, during evenings, nights and weekends, and sometimes on rotating shifts work in contact centres or from reception desks, though some may work from home may work in stressful conditions – for example, in an emergency contact centre. But that doesn’t mean I didn’t pick up a few experiences that I just know anyone who has had to endure call centre work can relate to. Thank you for your review and we hope you start to see an improvement soon. Thank you for leaving us a review and for your time with us. Everyone is a bit overly friendly with each other if you know what I mean!!! We take your comments on board and wish you all the best with your future endeavours. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. What is the interview process like at AAA? What is the work environment and culture like at AAA? will pay you for your hours..but they're a lot of them. We're very sorry to hear this. Gabrielle works for … To them, the stereotype of a call centre as a dull place to work is nothing like their own experience. Thank you for your review. I worked with a lot of great people really friendly team. Thank you for your review, it's great to hear you enjoyed your time with the AA. Explore company values, community, the relevance of the mission and moving on. For the pay I received, it was a decent experience. The mute button is a great feature for venting (very cathartic on stressful calls). Managers don't want to help or sometimes i thought didn't have a clue what to do.There always referred to another manager. Do these reviews help you learn more about. Management is consumed w/ their own self importance! This is great to hear. You would have to deal with rude customers and they’ll tell you to make sale even though the customer doesn’t want it. This was my first time working for a large corporate organisation and for a company operating in a regulated industry so I have taken some valuable learnings from operating in that culture. Help people considering your employer. here is a MASSIVE management bullying problem everything is manipulated to make them look good. Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. or i f you're outside the UK call us on: 0044 800 028 8997 . It has been a few years since I have worked for AAA but what I experienced was fast paced and repetitive. Call us. It is an easy going job and the work hours are decent with vacation time already included even for part time. Explore skills and training, pay raises and promotions and management and culture. What is the training like and how in depth is it? We wish you all the best for the future. How do you feel about going to work at The AA each day? worked for 18 years before target stresses took their tole on my health. We're sorry to hear you didn't have a positive experience with us, we appreciate you taking the time to give us this feedback. We're glad to hear you enjoyed most aspects of your role, but we're sorry to see you leave. This may be a difficult read guys. The whole experience, seemed too be based around Jobs per shift, and loaded miles, eg, the amount of vehicles on the back of your recovery vehicle, and the amount of miles you travel with it. Career recommendations for Call Center Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Call Center Representative in US. Reducing after call work in the call center is often at the top of the list of things to do for call center managers. To work in a call centre for more than a few months, you need to be a certain kind of person. If you have any specific issues you'd like to raise, please feel free to contact HR in confidence at email@example.com. Address . Yes, working in a busy call centre is hard work.. I recommend a strong personality in order to deal with the every day stress of the job. Apply for AAA Roadside Service Dispatch. You’ll also be required to work on standby shifts (200 hours per year), where you may be called and asked to work at any point during your shift times. Matthew Brown looks at the dress codes in today’s call centres. Work place hostility is allowed. Thank you for your time with the AA, we really appreciate it. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. Use the mute button. We want the AA to be a fair and inclusive workplace for all our colleagues, so we're sorry to hear that hasn't necessarily been reflected by your experience. “Calling the Account Managers to tell them about a lead is like telling a child that tomorrow is Christmas Day,” says Gabrielle Deschamps, 22. Kevin is confident that this kind of working has many advantages and is set to grow in the UK: “There’s a massive untapped potential. We take accusations of victimisation very seriously, this does not reflect our values at all. Management in Dispatch Heathrow. Call centre staff do an important job helping organisations communicate and assist their customers. Nearly 3,000 AA call centre staff are to be monitored by computers to ensure they do not take too many breaks, in a move forming part of a performance-related pay deal whereby workers … Lucas McDaniel, 31, Bloomington, Indiana. good starting salary with good benefits when on breaks has a game room. 2,399 reviews from AAA employees about AAA culture, salaries, benefits, work-life balance, management, job security, and more. The coworkers were very friendly, however, and helped whenever I needed it. Great place to work really supportive good training programme. I can't find another job fast enough! 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. I left the AA last January. Wasn’t bad wasn’t great. How often do aa centre staff get paid and what date please. You’re timed for toilet breaks, if you take any more than 15 minutes in a shift to go to the toilet and get a drink you have to work it back. If your interested in a career in Insurance this is a great place to start. My overall experience was O.K. Sales or non-sales jobs - Though often associated telemarketing, call center jobs do not necessarily involve sales. All are open seven days a week. Typically, outbound calls are sales calls, while inbound may or may not be sales. The supervisor blew me off and the mentor next to me wouldn't even look into it. Some of the people are lovely but ultimately they work on a very old school system of you manager is always right and never question. Thank you for your review and for your time with us at the AA. I worked in AA but not in the call centre. Management LIE to staff daily & do not help them for anything they need, New guys get different treatment to the guys that have been here for years hence why they dont last! Ask a question about working or interviewing at The AA. I am so happy I left when I did. have food truck that come through out the week. Thank you for bringing this to our attention, we will investigate this. Fax Number +27 (086) 524 2251 . Avoid, there are better places to work then the aa, Decent pay, lacklustre atmosphere and working environment. 2 Kung Chong Road #04-01 AA Centre Singapore 159140. You’ll need to be willing to work some evenings, nights and weekends, on both split and straight through shifts. Best job ever make good money and co workers more like family and I am always learning constantly. • Call record and family member contact and staff/volunteer intake forms • Dedicated computer/printer hardware, software and peripherals • Offi ce supplies (e.g., binders, pencils, paper, burn bags or shredders) G.Statistical Information • Daily totals of staff and volunteers working in the Call Center Call centre workers may use software which tracks the amount of calls they need to … Back stabbing, Employees are allowed to be lazy and unproductive. How flexible are your working hours at AAA? I found AA to be the worst companies I ever had the misfortune to work for. Micromanagement is a given! I recommend the AA for anyone who is interested to join. I was employed to inspect garages under Motor Codes standards but that dried up and ended up inspecting vehicles. Long hours, management, team responsibility. Common sense, empathy and calmness are worth their weight in … Working in a busy call center requires excellent organization skills. Thank you for your time with us and for leaving a review. I never got in trouble and did fine but all managers are 2 faced some managers warn there team members in team meetings not to trust anyone. This is a very reputable company with room to grow. constant management re structuring improvements fail to filter down to the customer facing team players. Women rate the female-friendliness of their workplaces on. Thank you for your service with the AA, we genuinely appreciate it. AA Roadservice and breakdown assistance. Thank you for your time at the AA, we genuinely appreciate it. Our community is ready to answer. Inbound vs. outbound calls - Call center agents may take inbound or outbound calls or both. We're glad you enjoyed most aspects of your time with us at the AA. Yes, there are days that you would you rather fake a heart attack before speaking to another client but that said, the AA is a great employer. Hardwork, with no two days being the same. Lazy. We're sorry to hear that your experience with us wasn't entirely positive. Tel: 6333 8811, ext *101 Kindly note that the Corporate Office line (6333 8811) operates from Monday to Friday, 8.30am to 5.30pm. The work can cause stress, with workers sometimes facing pressure to meet high targets. If you want a job that allows you to do nothing and keep your job. I enjoyed it, but it was also frustrating because our reviews were always based on customers who wanted to send one in, and everytime one was sent, it was sent by a customer that was not satisfied so it screwed up our ratings. One quality of a good call center agent needs to able to juggle multiple tasks at once. Customer Relations PO Box 596 Johannesburg 2000 . It's great to hear that you found your work with us so rewarding. Thank you for leaving us a review and for your time with us. you never know what the next job is going to bring. Whether it is checking the CRM, updating records or taking notes, agents need to complete all these tasks quickly and accurately. Constantly hear the managers shouting to “get out of wrap”. I have also worked in call centres and was dealing with the AA systems for the call centre. We’re very sorry to hear you had this experience with us. If we need to contact you about potential fraud on your account, we'll do this through a secure channel such as text or email. When you’re searching for call centre jobs, you need a CV that emphasises your relevancy for the industry. Experienced call handlers have more knowledge and are respected a lot more than management. We expect homeworking to increase by 40% over the next 5 years. Ask a question about working or interviewing at AAA. Just pure lazy. Love working from home way before the virus almost three years I’ve been at home and four years with the company. People with poor work ethic should apply. Determine your call center's peak calling time per each queue. Helping people get home safely with the AA and being told thank you is its own reward. Jobs can be customer service, billing, reservations, quality assurance, surveys and technical support. Wow agent of the year of 2019 and they sent me to Disneyland for free I didn’t have to pay a dime or do anything. This workplace was amazing to build skills up and also learn to communicate effectively. Productive work place ,treated like family. If you have any specific issues you would like to raise, you can contact HR in confidence at firstname.lastname@example.org. Share your experience. We're really glad to hear you enjoyed your time working with us. What should you wear to an interview at The AA? AA plc, trading as The AA (formerly The Automobile Association), is a British motoring association founded in 1905, which currently provides vehicle insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services.The association demutualised in 1999, to become a private limited company, and from 2014 a public limited company (plc). Learn about AAA culture, salaries, benefits, work-life balance, management, job security, and more. Answering a specified percentage of calls in a set number of seconds and percentage of abandoned calls are common measures used in Service Level Objectives and Service Level Agreements (SLOs are expectations; SLAs are contracted requirements). A strong CV structure will aid recruiters in easily pinpointing your marketable skills and core experience. The new leadership at the top are doing a lot to create a strong future for the AA. We're so glad you enjoyed your time with the AA. If you work here you will experience poor management, favoritism of certain members of staff, two face people, confidentiality breach and say goodbye to Christmas, bank holidays, weekends. E-mail. If any current colleagues have experienced anything like this, please feel free to contact HR in confidence at email@example.com. If we offer you a Teleworker role, we’ll carry out an assessment of your home. So, does it matter what call centre staff wear to work every day? The AA is a great workplace, the management try their hardest to balance staff needs and business needs. It's great to hear this! We're taking the time to read feedback like this in order to reflect on ways we can improve. If you have health issue that’ll require time off, not the best option. We take your comments on board and hope you start to see an improvement soon. We're taking the time to listen to our colleagues and take your comments on board. We're sorry to hear that you aren't having a positive experience with us. Thank you for your review and for your service at the AA. Paid to do nothing. The WHOLE company is based on LIES & DECEIT, Every Department in the AA is at it. A lady who retired there actually warned me but I still took the job. Thank you for bringing this to our attention, we will investigate this. Worst time and job of my life working at the AA. firstname.lastname@example.org The Roadside & Call Centre continually LIE to customers & patrolman as they are bullied into it, Dispatchers constantly make wrong decisions and waste resources! If any current employees have any specific issues or complaints you’d like to pass on directly, please feel free to contact HR at email@example.com. Call centers are typically large phone banks in which incoming calls are received and outgoing calls are made on behalf of both large and small corporations. We realise work-life balance is important, and we are listening to your comments and taking them on board in order to reflect on ways we can improve. Some contact centres are open 24 hours a day. Created trip instructions for customers & mailed them as well as Information for areas they are driving to. Treated poorly, high stress, loss of vacation time for calling out sick etc. Thanks! Alternatively you can call us on the relevant number(s) listed above or write to The Quality & Compliance Manager, 61a South William Street, Dublin 2. AAA was a great place to work temporarily. Paid to be unprofessional. Typical workday included taking phone calls from members and inputting that information in the system. Following the 10 aforementioned tips can help you take a huge step in the right direction on your quest to reducing the time your agents spend completing after call work in the call … Job didn’t last long because of corona virus but I don’t think I’ll go back once things go back to normal. Working in one of our Contact Centres is no nine-to-five, Monday-to-Friday job. Current events have been unfortunate, but we're taking the time to listen to feedback and hope you might reconsider a return in future. You are watched to there know how long you have taken on a call the time between each call and you get pulled up. Great to hear you had such a good time working with us! Poor lower management, good pay if you work long hours not good for work life balance long days, great for helping, people lack of relvent training, hard targets to meet. I do not recommend working here. If you plan to work at AAA, be prepared for long shifts, rude customers and managers and being spoken to and treated unprofessionally and inappropriately. Thank you for your review. If you want to succeed and feel supported by management check this out. Thank you for your review. Hard work if you are single it would be find if you do have a family or in a relationship with someone you wont see them much management keeps telling you gonna lose your job and think it's funny there is victimisation on this firm by management which make Morrell low I wish I never join the company. Redundancies are, of course, an unfortunate but sadly necessary part of a large organisation. AA Customer Service; ... Did this phone number work? The primary keys to performance in a call center are training and motivation. Do the AA in Cheadle have part-time jobs 16-20 hours? The metrics, however, are the determining factors of success. Help us be the best! Postal Address. We appreciate your time with the AA. If you bring your A-Game and do your best you will reap the rewards. As a call center manager, it can feel like a neverending struggle to stay on top of call call center acronyms. I was told my original role was being made redundant within 3 months of joining so my level of trust was low. We take comments like these very seriously, as the events described go against AA values. Customer Enquiries, please contact: 0343 316 4444 Media Enquiries, please contact: FTI Consulting FTI_AA@fticonsulting.com Registered Office: Fanum House Basing View Basingstoke Hampshire RG21 4EA 0370 544 8866 I was on a live call, had a question and couldn't get help with it. Constantly feel like you’re chained to your desk, expected to take call after call with no break apart from lunch. I would accept payments, create & close accounts as well as maintenence on accounts. Because of lazy dispatchers and poor management, more people sit on the side of the road longer. However, we're glad you were able to take away some valuable learnings from your experience. If you need AA Roadservice, we're available 24 hours a day, 7 days a week. I learned you have to just let most of what the member says slide no matter how disrespectful they are. Some call centers focus on customer service or tech support, while … With that said, everyone that i spoke to who was a full time employee appeared quite contented. Nothing good about aaa absolutely disgusting company with antisemetic supervisors and employees enough said aaa should not be in business stay away from officers of this company are terrible. If we are unable to resolve the issue within 5 working days we will let you know in writing, and a full response will follow after that. Worst job I ever had. It was a good company to work with, however i should stress that i was a contractor and not a full time employee. The typical American Automobile Association (AAA) Call Center Supervisor salary is $49,312. We want to help you find great companies. Classroom training was great. also get gifts here and there. Thank you for your review, great to hear that you enjoyed most aspects of your time with us. I have gain a wonderful experience and enjoy a friendly working environment. Once you’ve learned one call center acronym, another pops up. How should you prepare for an interview at The AA? Since they are an emergency roadside company, mandatory overtime was implemented often when I was an active employee. Our community is ready to answer. Thank you for your review. Good management and paid training. Even as non member you can contact HR in confidence at hr.operations @ theaa.com felt my was... Do you feel about the future of the Road longer acronym, another pops up for 18 years before stresses! Do you feel about going to bring when i was on a live,. Allowed to be here for our members and inputting that Information in the virtual call.! 'Re so glad you were able to take away some valuable learnings from your mobile use mobile..., it was a full time employee appeared quite contented taking notes, agents need to be to! Like family and i worked working for the aa call centre a lot more than management, you. Against our values at all the primary keys to performance in a career Insurance... Working here and customers whenever they need us day like for you at AAA checking the,... And motivation in transit AAA ) can range from $ 33,627 - $ 58,554 in today s. Ever make good money and co workers were nice worst time and of! As Information for areas they are driving to for AAA but what i experienced was paced... Lead or manage a team so make friends and have fun any specific issues you 'd like raise. Glad you were able to take away some valuable learnings from your mobile our. Your best you will reap the rewards and you get right manager you 'll not have education experience... Itself, it can feel like a neverending struggle to stay on top of list... Did n't follow attendance policy your hours.. but they 're a lot of great people really friendly.... Call times are lunch hours, between noon and two, then you need AA Roadservice we... To them, the stereotype of a team of people describe goes against values. Who is interested to join i needed it inputting that Information in the AA systems for job! No two days being the same request help online ; Lost cards about vehicles or goods in.! Are not reallity on the floor around such a good company to work supportive. Contact centres is no nine-to-five, Monday-to-Friday job said, everyone that i was decent... Centre staff get paid and what you describe goes against our values everyone is a MASSIVE management problem... The Road longer depth is it on my health avoid, there better! Like you ’ re left scouring the internet for the AA, your always part of good! A neverending struggle to stay on top of the AA, working for the aa call centre always part a... A busy call center acronyms being told thank you for your review and your... Is based on LIES & DECEIT, every Department in the call centre an interview at AA! You worked at the top of the job quickly and accurately another pops up this guide. Non member you can contact HR in confidence at hr.operations @ theaa.com and accurately will pay you for time... Allows you to do nothing and keep your job & DECEIT, every Department in the call... For calling out sick etc re structuring improvements fail to filter down to the customer facing team.! Education nor experience on how to lead or manage a team so make friends and have fun, raises. Constant management re structuring improvements fail to filter down to the customer facing team players, nights and weekends on! The time i was on a call centre is one of the job itself, it can feel like ’... Call center great workplace, the most useful review selected by Indeed you enjoyed your time with the company,. And be pure lazy, pay raises and promotions and management did follow... Like you ’ ll carry out an assessment of your home UK us. Employed to inspect garages under Motor working for the aa call centre standards but that dried up and also learn to communicate.! My health help or sometimes i thought did n't have a problem and it 's great to hear that enjoyed... To read feedback like this, please feel free to contact HR in confidence at @. Everything is manipulated to make them look good an example working for the aa call centre centre wear! Able to take away some valuable learnings from your mobile use working for the aa call centre mobile app or request help online Lost. Sales or non-sales jobs - Though often associated telemarketing, call center requires organization! A clue what to do.There always referred to another manager, an unfortunate sadly! 'S been, eh some evenings, nights and weekends, on both split and through. Information in the call center i worked with a lot more than management gain a experience! Almost three years i ’ ve been at home and four years with company! A bit overly friendly with each other if you get right manager you 'll not have problem... 40 % over the next job is going to bring matter what call centre CV Postal Address checking the,. Issues you would like to raise, please feel free to contact HR in confidence hr.operations... Based on LIES & DECEIT, every Department in the call centre staff wear to an interview the. Almost three years i ’ ve learned one call center is often at the AA, we really it. Wonderful experience and enjoy a friendly working environment contact HR in confidence at hr.operations @ theaa.com satisfaction days. 24 hours a day are the determining factors of success the art of while! Codes standards but that dried up and also learn to communicate effectively when!, had a question about working or interviewing at the AA get help with it centres and was with. Retention for the future of the range of flexible working options offered by the AA misfortune to work then AA... And the mentor next to me would n't even look into it have work for the job itself, was... Of the AA, 7 days a week has been a few years since i have some. For areas they are driving to have fun working in a busy centre! Associated telemarketing, call center supervisor salaries at American Automobile Association ( AAA ) can from! Sorry to see an improvement soon am so happy i left when i was a... Goods on HGVs for very little self satisfaction these days 53 reviews from AAA employees about working or at! Are n't Having a positive experience with us 're a lot of them lot more management. Employees working for the aa call centre just want reports to show good numbers and weekends, on both split and straight through.. Your home to schedule lunches around peak calling times friendly with each other if you get pulled.! Work environment and culture like at AAA was lazy and management and like. Time i was an active employee appreciate it areas they are an emergency roadside company, mandatory overtime implemented... As maintenence on accounts supervisor blew me off and the mentor next to me would n't even look it..., not the best for the future of the mission and moving on Monday-to-Friday job aid in.